Sales Support and Project Manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential functions is not exhaustive and may be supplemented as necessary.

Project Planning and Execution:

• Develop comprehensive project plans that may include timelines, budgets, and resource allocation.
• Lead pre-production meetings to ensure all stakeholders are aligned with project goals and expectations.
• Monitor project progress and adjust as necessary to keep projects on track.
• Ensures that signage projects are completed on time, within budget, and to the client’s satisfaction

Materials Management and Procurement:

• Identify and source high-quality materials required for sign fabrication and assembly.
• Negotiate with suppliers to obtain the best price and terms.
• Ensure timely delivery of materials.
• Reduce costs and prevent delays, directly contributing to the financial health of the company and the smooth execution of projects.

Work Order Creation and Management:

• Create detailed work orders that specify project requirements, materials, and timelines.
• Ensure work orders are clear and comprehensive to guide the production and installation teams effectively.
• Provides clear instructions and expectations for the production team, minimizing errors and rework, which enhances efficiency and quality.

Estimating:

• Prepare detailed cost estimates for projects, including labor, materials, equipment, and other expenses.
• Use industry knowledge and historical data to provide accurate and competitive estimates. Review and refine estimates as project details evolve.
• Ensures accurate budgeting and competitive pricing, which helps win projects and maintain profitability while avoiding cost overruns.

Collaboration with Sales, Design and Production Teams:

• Coordinate with both sales team and individual sales members on project planning and execution, project details, permitting, estimating and overall customer experience.
• Work closely with sign designers, production artists, and fabrication teams to ensure that the design intent is preserved and quality standards are met.
• Facilitate effective communication between teams to resolve any issues promptly.
• Ensures high-quality outcomes that meet or exceed client expectations, fostering client satisfaction and repeat business.

Permitting and Compliance:

• Manage the permitting process, including preparing and submitting permit applications and liaising with regulatory authorities. Ensure all projects comply with local laws and regulations.
• Prevents legal issues and delays, ensuring that projects proceed smoothly and are compliant with all necessary regulations.

Customer Communication and Service:

• Serve as one of the primary points of contact for customers, providing regular updates and addressing any questions or concerns. Maintain strong relationships with clients to ensure their needs and expectations are met.
• Enhances customer satisfaction and loyalty, leading to positive referrals and repeat business, which are critical for long-term company growth.

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• Experience in the commercial sign industry is preferred
• Proven ability to manage multiple projects and timelines simultaneously.
• Strong project management skills, including estimating, quoting, planning, and execution.
• Excellent communication and relationship-building skills.
• Ability to balance internal production schedules with external customer deadlines.
• Experience attending and contributing to customer progress meetings.
• Strong organizational and time-management skills.
• Desire to socialize, engage with customers and partners, and create a network of contacts and clients.

Working Conditions:

Operates in a demanding, fast-paced, people-oriented environment. Some exposure to dirt, noise, temperature variance, and variable weather conditions that are associated with sign fabrication, site survey and installation. Deadline pressure is an integral part of the job with the potential for managing multiple project assignments. Works with a variety of people including vendors, customers, employees, and leadership.

Required Work Schedule:

Work hours are generally during normal operational hours 7:00am to 4:00pm Monday-Thursday and 7:00am to 12:00pm on Fridays, and an average of at least 40 hours a week. The ability to work overtime, travel overnight and stay out-of-town may be necessary on a limited basis. There may also be variations in work hours due to special projects, changes in customer deadlines, and responding to critical customer service needs.

Physical Requirements:

Will alternate walking, sitting, and standing throughout work shift. Work is primarily performed at a desk. There is regular use of the keyboard, tablets and telephone. Requires the ability to receive detailed information through verbal communication. Vision acuity corrected to 20/40.

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For over 100 years, La Crosse Sign Group has worked diligently to develop an organization dedicated to the service of our clients. From our humble beginnings in 1917, we have adapted to an ever-expanding and diverse industry. Our evolution into what we are today happened because of company leaders, hiring the best people in the industry, and empowering them to act decisively. We now have three locations in Wisconsin: La Crosse, Madison, and Eau Claire. Through everything we do, we will continue to reach higher and not only meet, but also exceed the expectations of our clients with our proven process of consultation, creation, and conclusion.

Our mission is to help companies make an extraordinary first impression. We all know how important a first impression can be, it can make or break someone's decision to be your friend, buy your product, or to even enter your business in the first place. At La Crosse Sign Group our purpose is to help businesses make a statement that will "wow" customers and leave a lasting positive impact. This purpose, paired with our expertise in custom fabrication and design, fuel our cause of helping our communities and local businesses succeed.

La Crosse Sign operates under EOS, the Entrepreneurial Operating System, where we value input and ideas from all employees and live by the following Core Values:

• Leading with a commitment to excellence
• Supportive of one another win or lose
• Grateful every day
• Mindful of our actions
• Adaptable to change
• Always putting safety first

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